Privacy Policy
1. Information We Collect
Personal Information: Name, email, phone number, role, and organisation details when you sign up or use Pulseline.
Patient-Related Information: Data entered into patient lists, handovers, or communications. This information is encrypted and handled in compliance with healthcare data protection laws.
Usage Data: Information about how you interact with the platform (e.g., device type, IP address, app activity logs).
Cookies and Tracking: When using our website, we may use cookies and similar technologies to improve functionality and user experience.
How We Use Your Information
We may use the information we collect for the following purposes:
To provide secure messaging, scheduling, and patient handover services.
To support clinical workflows, including shift management and communication between departments.
To respond to inquiries, provide customer support, and improve platform reliability.
To ensure compliance with healthcare regulations and security standards.
To analyse usage patterns in order to improve Pulseline’s performance and features.
3. Information Sharing and Disclosure
We will not sell or rent your personal or patient data. Information may be shared only in the following cases:
With authorized colleagues within your healthcare organization, as required for clinical communication.
With service providers who assist us in operating the platform (all under strict confidentiality agreements).
With regulatory or legal authorities if required by law.
In connection with a business transaction (e.g., merger, acquisition), with appropriate safeguards in place.
4. Data Security
Pulseline uses end-to-end encryption, access controls, and monitoring to protect sensitive information. While we take strong technical and organizational measures, no system can guarantee 100% security.
5. Your Rights and Choices
You have the right to access, update, or delete your personal information. You may also opt-out oof non-essential communications.. Requests can be made through the platform settings or by contacting us directly.
6. Children's Privacy
Pulseline is intended for use by healthcare professionals only. We do not knowingly collect information from children under the age of 13. If such information is discovered, we will delete it immediately.
